We support no-questions-asked returns within 30 days. However, we ask that the returned water filters be free of any damage, such as no wear marks, depression, etc.

Buyers can submit unboxing videos and pictures of water filters to verify that the item is damaged. After verification, it can be directly refunded or reissued, and the buyer does not bear the freight.

If you want to return the water filters for your reasons, you will have to bear the shipping costs if you don’t like this color. However, we won’t charge you the restocking fee, no matter why you must return the item.


For refunds due to subjective customer factors, the customer will be required to send back the goods after receiving them. The customer will bear shipping costs. Refunds will be issued in the original form of payment. We will arrange refunds within 1-2 working days after receiving the goods and confirming that they are correct; if it is overdue, you can contact our customer service, and we will help you enquire about the processing; the refund time depends on your payment method, so please be patient.

Return and exchange address:

631 Commerce Park Dr, Midvale, UT 84047

Order’s cancellation

Order cancellation is supported within 30 minutes of placing the order and not after 30 minutes (processed orders cannot be retrieved from the parcel pile); a refund will be arranged within 1-2 working days after a successful cancellation.


A tracking number is required to complete the return. It will help us to track your return status and process. Please note the provided tracking number must be traceable.

Goods returned due to subjective factors must be returned in their original condition.

Refunds will be reimbursed to your original account. The exact time your refund arrives depends mainly on your payment method and will generally be within 2 working days.

Attach the following information in the Email when you contact us and request a return:

(1) Evidence pictures and videos showing faulty items.

(2) The whole pictures of packages.

(3) Detailed description of your request (return or exchange) and the specific issue that best describes the reason for returning.

If you have any other questions, do not hesitate to contact our customer service at support@cgwaterfilter.com.